The P.O.I.S.E. Method™ · 01
Presence
Present yourself with confidence, professionalism and readiness before the first word is spoken.
The Prestige Signature Standard™
Service Is More Than a Task. It Is a Standard.
The Prestige Signature Standard™ defines how a professional presents, observes, acts, serves and elevates the guest experience.
P.O.I.S.E. Method™
Presence → Observe → Initiate → Serve → Elevate
The P.O.I.S.E. Method™ · 02
Observe
Read the guest, table and environment. Notice what is happening before deciding what to do.
The P.O.I.S.E. Method™ · 03
Initiate
Act proactively and appropriately rather than waiting for every need to be stated.
The P.O.I.S.E. Method™ · 04
Serve
Execute the technical and interpersonal elements of service with precision and care.
The P.O.I.S.E. Method™ · 05
Elevate
Turn technically correct service into an experience that feels thoughtful, personal and memorable.
Instructional method
Exceptional service should be felt, not just taught.
- Demonstration
- Explanation
- Practice
- Assessment
Client standards
Client SOP integration
Prestige teaches universal professional service standards. When working with an organization, approved client SOPs and brand requirements can be layered into the training so employees understand both the professional standard and how their employer expects it to be executed.
Ready to elevate your service standard?
Tell us what your team is experiencing. Prestige will begin with discovery before recommending a program.